Shipping and Returns
The why so formal, formal stuff!
Orders received between Monday and Friday are processed in 7-12 business days. Orders received on Saturday and Sunday will go into the system for processing on Monday. Delays in shipping may occur during the months of November & December. If you have any questions or concerns about your order, please contact us at Jarek@Ganacheparfums.net
Do you accept Returns?
Fragrances are considered personal care items, so we are unable to process returns. If you are unsure which fragrances you will enjoy, please consider ordering one of our sample flight sets.
BROKEN or DAMAGED
Defective merchandise will be replaced for the exact same item as long as we are notified of the defect within 24 hours of your delivery. All defective claims must be made within 24 hours of receipt of merchandise for a replacement. Please email Jarek@ganacheparfums.com to report the defect. Defective merchandise must be returned in its original packaging. We cannot accept unauthorized returns.
2703 Seventh Street
Berkeley, California 94710
What about shipping?
Overnight & Express Shipping
Overnight & Express shipping is available on orders placed before noon, EST, Monday-Friday. All orders placed over the weekend will be processed on Monday. Please call for a quote.
How much does shipping cost?
Shipping with the United States is 5.00 flat rate . For international orders charge a flat rate of $35.00. All orders ship via USPS first class or priority mail. All orders over 100.00 ship free.
How long will it take?
Orders are shipped from Berkeley, CA. Once shipped it could take an additional 7-14 for the order to be received.
Do I have to pay taxes?
If you live in the State of California we do have to charge 7.25% sales tax on every order.