The why so formal, formal stuff!
Do you accept Returns?
Each product we make is custom made and bottled to order. Because of the nature of our products we unfortunately cannot take any returns other than for damaged goods. We do offer discovery sets for all of our fragrance collections and we even give you a coupon for $25.00 towards the purchase any full size bottle. Please try a sample before purchasing a full size. If there is a problem with your order, please contact us at :Jarek@ganacheparfums.net and we'll make it right.
BROKEN or DAMAGED
If, for some reason, your product arrives broken or damaged, please contact us through the contact us form on the bottom our homepage and we can make arrangements. Please include your order number within the email
Defective merchandise will be replaced. All defective claims must be made within 14 days of receipt of merchandise for a replacement. Please email Jarek@ganacheparfums.com to report the defect. Defective merchandise must be returned in its original packaging. We can not accept unauthorized returns.
Once you receive a return authorization please send returned items to the address below. A replacement order will be shipped, your money will be refunded or store credit issued within 14 business days after we receive the package.
2703 Seventh Street
Berkeley, California 94710
What about shipping?
Because our fragrances are alcohol based we can only ship our perfumes via ground service. All of our other products ship USPS priority mail. Every product ordered is handmade just for you at the time your order is placed, therefore depending on the complexity of your order it could take between 3-21 days for your order to ship. Our business days are Monday-Friday. If you place your order on the weekend, it will be processed the following business day.
How much does shipping cost?
Shipping is always free within the United States. For international orders charge a flat rate of $35.00. All orders ship via USPS first class or priority mail.
How long will it take?
Orders are shipped from Berkeley, CA. Once shipped it could take an additional 7-14 for the order to be received.
Do I have to pay taxes?
If you live in the State of California we do have to charge 7.25% sales tax on every order.