We know everyone is concerned about the COVID-19 outbreak and the impacts the virus may have on our daily lives. It feels as if the world has changed overnight and continues to change each day. As we strive to cope in an ever changing world and maintain some sense of normalcy. Please know that here at Ganache Parfums, we take the health, safety and well-being of our customers, staff and community seriously. We are taking the all of the necessary steps and precautions to do our part to reduce the spread of COVID-19.
Here are the things we want you to know:
We are open for business and we are confident that our facilities are and practices are safe and we continue to maintain the highest quality assurance policies and standards. We are being extra vigilant with maintaining a sanitary environment in our facilities and ensuring our staff have what they need to stay healthy. As usual we are sanitizing surfaces regularly throughout the day and encouraging good handwashing as well as wearing gloves while picking orders as an extra level of protection.
We are complying with California shelter in place mandate. Our administrative staff is working remotely and we down to just one staff in our workshop.
We had a small disruption to shipping due the closure of our shipping center however at the time of this email, we are shipping orders without interruption though the processing time may take a little while longer due to the shortage of staff.
We have also experienced a small disruption to some of suppliers which has affected our packaging (some of the orders may arrive in bubble instead of paper boxes)
We will resume shipping all orders Wednesday, March 24, 2020.
Keeping you safe by giving back to our community!
During this time we are also shifting from predominately perfume making to hand sanitizer. While the bulk of hand sanitizer we produce during this time well be donated to local homeless shelters serving homeless youth. We will have a small amount available on our website in the coming weeks.
We appreciate your understanding during this challenging time as this situation evolves. We must all do our part to keep ourselves, our families, and our communities healthy. We sincerely hope everyone is able to remain healthy and resume their normal lives soon. Updates will be posted with any new information and as always don’t hesitate to reach out to us if you have questions.
We’ll get through this together!
Best Wishes,
Jarek